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FAQs

How long will it take until I receive my order?

 Delivery time

All items are shipped directly to you after we receive your order.  Packaged and placed with UPS or US Postal Service delivery  within 1 business day.  International orders will be set up for shipping within one day.  When you place an order you’ll be notified during checkout of the estimated delivery dates based on your location.   You will receive an email notification of shipping and tracking information.

Delivery area

Currently we are delivering anywhere that UPS or US Postal Service will deliver.

Delivery methods

UPS or US Postal Service.   In every case a tracking number is issued so that you can track the progress of your delivery.

Delivery charges

Shipping costs as they appear in the shopping cart are at the cost of  UPS or US Postal Service based on the weight of the package.  We do not add a packing or handling fee to the cost of shipping.  When the dimension of the shipment creates a higher shipping cost we will notify you of the actual shipping cost and ask you permission to proceed.

 

 

 

How do I track my order?

With the tracking number that’s provided to you, you can track your shipment via  UPS Tracking Service here: https://www.ups.com/track?loc&requester=ST/

US Postal Service tracking is here: https://tools.usps.com/go/TrackConfirmAction!input.action     If clicking on the web address does not open a new page in your webs browser then copy and paste the tracking website address into your browser.     

How much is the shipping fee?

The shipping fee you see in the Shopping Cart is the UPS or USPS generated cost with tracking based on the weight of your shipment.  You pay the  shipping fee only.  There are no additional handling fees added to your order.  **When the dimensions of a shipment create a higher cost of shipping we will notify you and ask you permission to proceed.

Do you ship worldwide?

Our shopping cart is set up for International shipments via US Postal Service Priority Mail and UPS.  If you are ordering for delivery outside of the US and wish to use an alternative shipping service, e.g., Fedex, DHL and or other Expedited shipping  methods please contact us at wineaccessory@wineandfoodaccessories.com with the details of your order, shipping method and delivery address.  We will gladly  provide you with the cost of alternative shipping and payment methods.   

Why is my shipment delayed?
Please contact us at any time at wineaccessory@wineandfoodaccessories.com if you feel your shipment is delayed.  We will determine what is going on and quickly advise you of the status of your shipment.
What payment methods do you accept?

We accept all major credit and debit cards, including Visa,  MasterCard, American Express, PayPal)

 Should you wish to contact us about an alternative payment method please include your order number and name in any email subject line at wineaccessory@wineandfoodaccessories.com  

Can I change or cancel my order?

Please make sure your order is correct when you place it.    If you need to change or cancel your order after order was  placed contact us immediately and we will work to help you change or cancel your order.  You can reply to your order receipt by e-mail to quickly make a change or a cancellation.

What is your refund / returns policy?
Goods can be returned within 7 days only in the following events:

  1. Damaged or defective product
  2. Wrong item

If goods are returned we may offer to refund the goods, exchange them for the same or a similar product or give you a credit.  If you accept a credit it can be applied to any product on our website.

What if I have any queries or further questions?

Please don’t hesitate to contact us at wineaccessory@wineandfoodaccessories.com    or +1 415-346-3792 

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