How long will it take until I receive my order?
All items are shipped directly to you after we receive your order. Packaged and placed with Kerry Express in Bangkok for Thailand delivery within 1 business day. International orders outside Thailand will be placed with Thai Post within one day. When you place an order you’ll be notified during checkout of the estimated delivery dates based on your location. You will receive an email notification of shipping and tracking information.
Currently we are delivering anywhere in Thailand and to selected International addresses (Hong Kong, Singapore, Vietnam, Laos, Cambodia, Taiwan, South Korea, Japan, Australia and New Zealand).
Thailand deliveries are via Kerry Express. International deliveries are via Thailand Postal Service. All International shipments are made as Registered Mail. In every case a tracking number is issued so that you can track the progress of your delivery.
Shipping costs as they appear in the shopping cart are at the cost of Kerry Express or Thai Post Registered Mail based on the weight of the package. We do not add a packing or handling fee to the cost of shipping.
How do I track my order?
With the tracking number that’s provided to you, you can track your shipment via Kerry Express Tracking Service here: https://th.kerryexpress.com/en/track/ and where shipped via Thai Post the tracking is here: http://track.thailandpost.co.th/tracking/default.aspx If clicking on the web address does not open a new page in your webs browser then copy and paste the tracking website address into your browser.
How much is the shipping fee?
The shipping fee you see in the Shopping Cart is the Kerry Express for Thailand or Thai Post International fee for Registered Mail with tracking based on the weight of your shipment. You pay the shipping fee only. There are no additional handling fees added to your order.
Do you ship outside of Thailand?
Our shopping cart is set up for International shipments via Thai Postal Registered Air Mail. If you are ordering for delivery outside of Thailand and wish to use an alternative shipping service, e.g., UPS, DHL and or Expedited shipping methods please contact us at firstname.lastname@example.org with the details of your order, shipping method and delivery address. We will gladly provide you with the cost of shipping and a payment method. Orders shipping outside of Thailand via an alternative shipper will ship within 2 days with notification of estimated delivery time and tracking information.
Why is my shipment delayed?
Please contact us at any time at email@example.com if you feel your shipment is delayed. We will determine what is going on and quickly advise you of the status of your shipment.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, PayPal, as well as online bank transfers (Thailand only).
Our bank account details are: Kasikorn Bank Thailand
Account name: Artisan Food and Drink Company Limited
Account number: 0341767016
Should you wish to contact us please include your order number and name in any email subject line at firstname.lastname@example.org
Can I change or cancel my order?
Please make sure your order is correct when you place it. Once orders have been placed and order has shipped they cannot be changed or cancelled. If you need to change or cancel your order after order was placed contact us immediately and we will do our best to help you with your order.
What is your refund / returns policy?
Goods can be returned within 7 days only in the following events:
- Damaged or defective product
- Wrong item
If goods are returned we may offer to refund the goods, exchange them for the same or a similar product or give you a credit. If you accept a credit it can be applied to any product on our website.
What if I have any queries or further questions?
Please don’t hesitate to contact us at email@example.com or +66 (0)849129517