FAQs

How long will it take until I receive my order?

 Delivery time

 All items are shipped directly to you after we receive your order.  Packaged and placed with Thai Post in Bangkok  within 1 business day.  When you place an order you’ll be notified during checkout of the estimated delivery dates based on your location.   You will receive an email notification of shipping and tracking information.

 Delivery area

 Currently we are delivering anywhere in Thailand and to International addresses.

 Delivery methods

Deliveries are via Thailand Postal Service.  All shipments are made as Registered Mail and a tracking number is issued so that you can track the progress of your delivery.

 Delivery charges

 Shipping costs as they appear in the shopping cart are the cost of Registered Mail and tracking from Thai Post based on the weight of the package.  We do not add a packing or shipping fee to the cost of shipping.

 

 

 

How do I track my order?

With the tracking number that’s provided to you, you can track your shipment via Thai Post here:  http://track.thailandpost.co.th/tracking/default.aspx   If clicking on the web address does not open a new page in your webs browser then copy and paste the website address into your browser.    At Thai Post Tracking page, enter your tracking number and slide the bar to the right to reveal the status of your shipment.

How much is the shipping fee?

The shipping fee you see in the Shopping Cart is the Thai Post fee for Registered Mail and tracking based on the weight of your shipment.  You pay the Postal shipping fee only.  there are no additional shipping fees added to your order.

Do you ship outside of Thailand?

Our shopping cart is set up for Thailand and International shipments via Thai Postal Registered Air Mail.  If you are ordering for delivery outside of Thailand and wish to use an alternative shipping service, e.g., UPS, DHL and or Expedited shipping  methods please contact us at wineaccessory@wineandfoodaccessories.com with the details of your order, shipping method and delivery address.  We will gladly  provide you with the cost of shipping and a payment method.  Orders shipping outside of Thailand via an alternative shipper will ship within 2 days with notification of estimated delivery time and tracking information.

Why is my shipment delayed?

Please contact us at any time at wineaccessory@wineandfoodaccessories.com if you feel your shipment is delayed.  We will determine what is going on and quickly advise you of the status of your shipment.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa,  MasterCard, American Express, PayPal, as well as online Thailand bank transfers. 

Our bank account details are:  Kasikorn Bank Thailand

Account name:   Artisan Food and Drink Company Limited

Account number:  0341767016

Should you wish to contact us please include your order number and name in any email subject line at wineaccessory@wineandfoodaccessories.com  

Can I change or cancel my order?

Please make sure your order is correct when you place it.  Once orders have been placed and order has shipped they cannot be changed or cancelled.  If you need to change or cancel your order after being placed contact us immediately and we will do our best to help you with your order.

What is your refund / returns policy?
Goods can be returned within 7 days only in the following events:

  1. Damaged or defective product
  2. Wrong item

If goods are returned we may offer to refund the goods, exchange them for the same or a similar product or give you a credit.  If you accept a credit it can be applied to any product   on our website.

What if I have any queries or further questions?

Please don’t hesitate to contact us at wineaccessory@wineandfoodaccessories.com    or +66 (0)849129517